Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy applies to all services offered by AllyMerci, including the free 30-minute Scaling Architecture Review and any paid consulting engagements. This policy is designed to be transparent and fair to all parties.

By booking a session or paying for a service, you agree to the terms of this policy. AllyMerci is committed to delivering value and will always act in good faith when handling any refund or cancellation request.

2. Free Review Sessions

However, we do ask that you treat this session with the same respect as a paid engagement. A no-show or last-minute cancellation without notice impacts our ability to serve other founders. Please see the Cancellation section below.

3. Paid Services

AllyMerci offers deeper engagement consulting on a selective basis following the free Review. These engagements are scoped, quoted, and agreed in writing before any payment is requested.

Paid service categories may include:

• Structured multi-session growth architecture programmes.
• Ongoing fractional strategy advisory retainers.
• Specialised diagnostic projects (e.g. contribution margin modelling, creative system audits).

All paid services are governed by their specific engagement agreement. In the absence of a specific agreement, this Refund Policy applies.

4. Cancellation Policy

For free Review sessions:

• Cancellations made more than 24 hours before the session: you may rebook freely at any available slot.
• Cancellations made less than 24 hours before the session: we reserve the right to decline a rescheduling request, as the slot cannot be filled in time.
• No-shows without any notice: the booking is forfeited. Please contact us if there were genuine extenuating circumstances.

For paid engagements:

• Cancellation before engagement commencement: full refund within 7 business days, less any Razorpay transaction fees.
• Cancellation after engagement has commenced: a pro-rated refund for unused work will be assessed based on work completed to date.
• Cancellation of a retainer agreement: requires written notice as specified in your engagement agreement. Notice periods typically range from 7 to 30 days.

5. Rescheduling

We understand that schedules change. You may reschedule a free Review session by providing at least 24 hours' notice via the Calendly link in your confirmation email, or by emailing us at hello@allymerci.com.

AllyMerci may also need to reschedule sessions in rare circumstances. In such cases, we will provide as much advance notice as possible and offer you a convenient alternative slot.

Rescheduling does not affect your eligibility for the free Review deliverables.

6. Refund Process

If you are eligible for a refund on a paid engagement, here is how the process works:

• Email hello@allymerci.com with your name, engagement details, date of payment, and reason for refund request.
• We will acknowledge your request within 2 business days.
• Refund eligibility will be assessed and communicated within 5 business days of receiving all relevant information.
• Approved refunds are processed within 7–10 business days via the original payment method (Razorpay). Depending on your bank, funds may take an additional 3–5 business days to appear.

Razorpay payment gateway charges are non-refundable by AllyMerci, as these are retained by the payment processor. Any applicable GST on services rendered may also be non-refundable depending on the stage of the engagement.

7. Non-Refundable Items

If you have received your Scaling Friction Map and Priority Action Roadmap, these deliverables are considered value delivered and cannot be returned or refunded, even if no paid engagement follows.

8. Summary Table

9. Contact Us

For all refund and cancellation requests or queries, please reach out:

We are committed to resolving all concerns fairly and promptly. If you feel a situation has not been handled appropriately, please escalate directly to the founder via the same email address.